USAA (San Antonio, TX)

• Led engineering, infrastructure, and IT business services organization of 2,500+ resources.
• Held $800M budget responsibility and PMO oversight for $100M in annual IT projects.
• Ran shared services and infrastructure in a large, regulated financial-services environment with accountability for operational reliability, modernization, and execution discipline.

USAA (San Antonio, TX)

• Led enterprise architecture across USAA's multi-line business, including Life, Property & Casualty, Banking, and enterprise technology.
• Set architecture direction for cloud adoption across line-of-business platforms.
• Advanced machine learning and artificial intelligence applications in financial-services use cases.
• Provided enterprise technology direction during a significant period of modernization and platform change.

USAA

• Led 1,200+ technology resources supporting USAA's Property & Casualty business during a leadership transition.
• Drove initial selection of a core-system replacement for a $20B+ direct written premium insurance company, replacing a 20-year legacy platform.

USAA

• Led the software development organization supporting USAA's Property & Casualty business.

USAA

• Led a 190-employee and 950+ contractor QA organization supporting roughly $650M+ in annual software development.
• Built a 3-year strategy for the QA organization and led its transition to agile development practices.
• Managed $133M+ budget.

USAA

• Led day-to-day operations for distributed systems, server environments, desktop support, and core operational tooling.
• Managed 11 groups with 140+ employees and roughly $40M operating budget.
• Achieved more than 70% datacenter virtualization and negotiated multimillion-dollar hardware and software deals that delivered more than $5M savings in 2011.

USAA

• Built USAA's Availability Command Center, a virtual NOC spanning the United States and India, in eight months.
• Led a direct team of 50 and indirect team of 600 in support of 24x7x365 operations and 1.5M+ monthly batch jobs.
• Reduced return-to-service time 25% year over year and eliminated on-call schedules while maintaining round-the-clock support.

Honeywell (Phoenix, AZ)

• Led worldwide enterprise infrastructure architecture and standards and helped guide Honeywell's global IT technology roadmap.
• Developed architecture supporting consolidation of more than 500 data centers into two global facilities.
• Helped reshape a $300M global telecommunications network and established TOGAF-based enterprise architecture consistency at executive level.

Honeywell International

• Led global infrastructure application hosting, messaging, identity, and security operations for more than 100,000 users across 1,300+ facilities.
• Delivered the largest Microsoft Exchange migration in company history, moving 22,000 users in three days.
• Consolidated more than 400 resource domains and integrated 18 acquisitions in 12 months, generating multimillion-dollar annual savings.

LSG Sky Chefs (Dallas, TX)

• Served as principal technical authority for global infrastructure and IT security.
• Designed and led a global infrastructure refresh with EUR 8M capital budget.
• Deployed MPLS across 25+ countries, cutting annual telecommunications spend 25%, and drove data-center consolidation that reduced operating costs 35%.

Accenture (formerly Andersen Consulting)

• Led infrastructure engineering on enterprise client engagements across North and South America.
• Implemented ITIL-based service-delivery organizations, managed IT RFPs exceeding EUR 25M, and led system-engineering teams through complex transformation programs.

Clearview Management Consultants

• Led technical delivery on data-center, SLA, and infrastructure improvement engagements.
• Delivered a data-center build-out that saved a client $1.5M annually and managed transition from IBM contract support to in-house operations.